Returns & Refunds Policy

Returns & Refunds Policy

Thank you for shopping with us! We strive to ensure that all of our customers are satisfied with their purchases. If you are not completely happy with your order, we are here to help. This Returns & Refunds Policy outlines our procedures for returns and refunds.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Condition: The item must be unused, in its original packaging, and in the same condition that you received it.

  • Timeframe: Returns must be requested within 14 days of the date you received the item.

  • Proof of Purchase: A valid receipt or proof of purchase is required to process the return.

  • Incorrect Size Ordered: If the product is being returned due to the customer ordering the incorrect size, and the item is not faulty, a £175 charge will apply. This fee covers administrative costs, onward delivery, and the refund handling process.

Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Gift cards

  • Personalized or custom-made items

  • Perishable goods

  • Health and personal care items

Return Process

To return an item, please follow these steps:

  1. Contact Us: Email support@comfortcrafted.co.uk or call +44 7500 196093 to request return authorization.

  2. Package the Item: Securely pack the item in its original packaging, including all accessories, manuals, and inserts.

  3. Return Shipping: Send the item to the address provided by our team. We recommend using a trackable service or shipping insurance.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original method of payment within 5–10 business days.

Deposit Payments: Deposits are non-refundable if you cancel your order or return the product later.
Refunds on deposits will only be issued if we cancel your order due to product unavailability, pricing, or offer errors.

Exchanges

If you need to exchange an item for a different size or colour, please return the original item and place a new order. Exchanges are subject to product availability.

Shipping Costs

Return shipping is the customer's responsibility unless:

  • The item is faulty

  • We sent the wrong item

  • The product arrived damaged

In these cases, we will provide a prepaid return label.

Damaged or Defective Items

If your product arrives damaged or defective, contact us immediately via:

We will arrange a replacement or issue a full refund, including any shipping costs.

Bed Frame Warranty:

  • Refunds for damaged bed frames are available within 90 days.

  • We offer a 2-year part replacement warranty covering defects in materials or workmanship. If any part fails within 2 years of purchase, we will send replacement parts free of charge to ensure lasting use and satisfaction.

Contact Information

ComfortCraft
📧 Email: support@comfortcrafted.co.uk
📞 Phone: +44 7500 196093
📍 Address: 50c Netherfield Road, Dewsbury, England, WF13 3JY

Policy Updates

We reserve the right to update or modify this Returns & Refunds Policy at any time. Changes will be posted on our website and apply to all future purchases.

Thank you again for choosing Comfort Crafted